Terms and Conditions

Last updated on 13 October 2020

The following Terms and Conditions will apply to:

Your use of our website; our supply of products and services; and our dealings with you in general.

By entering, accessing or using our website in any way, you agree to comply with all of our Terms and Conditions. In addition, when you book any services and products from us, you will do so subject to the Terms and Conditions on this page. By proceeding with a booking, you acknowledge that you have read and understood all of these Terms and Conditions and agree to be bound by them. These Terms and Conditions may vary from time to time. You accept that you are bound by the terms and conditions current at the time when you book.

Refund/Cancellation policy

All fees and products and services purchased are non-refundable. If a payment plan has been agreed, you will be held accountable in completing the agreed payments at the agreed times.

If you purchase a coaching package and find that you are unable to use your sessions for any reason, you may put your remaining sessions on hold for 1 month. Should you decide to cancel the process without completing your coaching sessions and after your 1 month hold period is up, you will lose those sessions and will still be liable for any outstanding balance payments.

Delivery Policy

As the majority of our products are available online you will be sent access/login details within 24 hours from receipt of your paid order.

On-line coaching services will be provided as agreed with you at the time of booking.

Coaching Confidentiality

You recognise that in our work together, you may divulge goals, future plans, business affairs, job information, personal and other such private information. We will not, at any time, either directly or indirectly, voluntarily use any such information for our own benefit or disclose this information to a third party. We will not voluntarily disclose that you are in a coaching relationship without your permission.

Cookies

A cookie is a small text file that is sent to your computer via your web browser when you visit some websites. We use cookies to keep track of your information during the time you view our Site. Cookies also allow us to understand who has seen which pages, helping us improve the Site and provide you with a better service.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the placement of cookies. Refusing cookies may mean that you will be unable to access certain parts of our Site.

Where we store your personal data

The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Your rights

You have the right to ask us not to process your personal data. You can exercise your right to prevent such processing by contacting us by email at contact@shinesma.com

You also have the right to see the personal data (as defined in the Act) that we keep about you, on receipt of a written request, verification of your identity. If you are concerned that any of the information we hold on you is incorrect or if you wish to object to the use we have made of your personal data, please contact us by email at contact@shinesma.com

Other websites

Please note that this Privacy Policy only covers the Site. Any other website which is linked to or from this Site will have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our Terms and Conditions and/or Privacy Policy

We may modify our Terms and Condition and/or our Privacy Policy from time to time at our sole discretion. If so, we will post revised versions on this webpage. We urge you to check this page regularly to obtain the most up to date copy. Modifications will be effective when they are posted on the Site.

Contact Us

If you have any comments or queries in connection with our Terms and Conditions and/or Privacy Policy, please email us at contact@shinesma.com